01
More Than 12 Hours Before Pickup
Cancellation is free. 100% of the amount paid is refunded.
02
Who Holds the Money
Payment is taken by N1Q LTD, the Transport for London licensed operator that accepts and fulfils the booking, and any refund is returned by the same company to the card used.
This is the company named in the Terms and Conditions, and the name that appears on your card statement.
03
Between 12 and 3 Hours Before Pickup
20% of the full fare is retained and the remainder of the amount paid is refunded.
04
Less Than 3 Hours Before Pickup
50% of the full fare is retained and the remainder of the amount paid is refunded.
05
No-Show
If the passenger does not appear at the pickup point, no refund is due and the full fare is retained.
06
Bookings Paid by Deposit
Where only a deposit was paid online, we never retain more than that deposit. The balance of the fare is settled with the driver at the end of the journey, so there is nothing further to refund or collect if the journey does not take place.
In practice this means a cancellation inside three hours costs a deposit booking the deposit, not the larger share set out above.
07
How Refunds Are Made
Refunds are issued by N1Q LTD to the card used for the booking. Your bank usually shows them within five to ten working days.
To cancel, or to ask about a refund already issued, contact us at bookings@tawithsa.co.uk or 020 4534 8665.