01
General
- These Terms and Conditions govern all bookings accepted by N1Q LTD, a licensed Private Hire Operator authorised by Transport for London (TfL).
- N1Q LTD’s private hire operator licence (No. 11841) authorises it to accept bookings only on a pre-booked basis.
- All bookings are accepted by N1Q LTD and fulfilled by TfL-licensed private hire drivers and vehicles.
02
Contractual Relationship
- Upon acceptance of a booking, a direct contractual relationship is established between the passenger and N1Q LTD, not the driver.
- The driver acts solely as a subcontractor on behalf of N1Q LTD.
- N1Q LTD is responsible for ensuring the journey is completed in compliance with all relevant laws and TfL licensing conditions.
03
Bookings
- Bookings may be made by telephone, email, or via N1Q LTD’s official website (tawithsa.co.uk).
- Passengers must provide full details including name, pickup and destination addresses, date, time, and contact information.
- All bookings are confirmed electronically or verbally, and a record is securely retained for at least 12 months as required by TfL.
04
Cancellations
- Passengers may cancel a booking at any time before the pickup time.
- Cancellation charges are set out in the Cancellation Policy, which forms part of these terms and governs how much of the fare is retained.
- N1Q LTD may cancel a booking in the event of unforeseen circumstances (e.g. vehicle breakdown, driver unavailability) and will inform the passenger immediately; where it does so, the fare is refunded in full.
05
Fares and Payments
- Fares will be agreed in advance at the time of booking.
- N1Q LTD accepts payment by cash, card, or approved account.
- Receipts are available on request.
06
Complaints
- Any complaint should be submitted to N1Q LTD in writing via email (bookings@tawithsa.co.uk) or post to the operating centre (77 Fulham Palace Road, London, W6 8JA).
- Complaints will be acknowledged within 7 working days and resolved within 14 days wherever possible.
- Passengers may escalate unresolved complaints to Transport for London (TfL) – Private Hire Licensing.
07
Lost Property
- Any items left in a vehicle will be returned to N1Q LTD’s operating centre and recorded in the Lost Property Register.
- Passengers may collect items by arrangement or request return delivery at their own cost.
08
Passenger Conduct and Safety
- N1Q LTD reserves the right to refuse transport to any person behaving in a threatening, abusive, or unsafe manner.
- Passengers must wear seat belts and comply with the driver’s reasonable instructions for safety.
09
Data Protection
- N1Q LTD complies with the UK GDPR and the Data Protection Act 2018.
- Booking records and personal data are retained securely for audit and legal compliance only.
- N1Q LTD is registered with the Information Commissioner’s Office under registration reference ZC042672.
10
Liability
- N1Q LTD’s liability for any loss, damage, or delay is limited to the cost of the booked journey unless otherwise required by law.
- The company holds valid public liability and employer’s liability insurance as required by TfL.
11
Governing Law
- These Terms and Conditions are governed by the laws of England and Wales.
- Any dispute shall be subject to the exclusive jurisdiction of the English courts.