LEGAL
Policies and procedures
Bookings are accepted by N1Q LTD, a private hire operator licensed by Transport for London. These are the terms and the operating procedures every journey is carried out under.
LEGAL · TERMS
Terms and Conditions
The terms on which N1Q LTD accepts and fulfils private hire bookings.
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LEGAL · CANCELLATION
Cancellation Policy
What a cancellation costs, and what comes back, depending on when you tell us.
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LEGAL · PRIVACY
Privacy Policy
What personal information we hold, why we hold it, and your rights over it.
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LEGAL · DATA PROTECTION
Data Protection Policy
How we manage personal data of passengers, drivers and employees.
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LEGAL · EQUALITY
Equality Policy
Our commitments on equality, accessibility and assistance dogs under the Equality Act 2010.
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LEGAL · DRIVER WELFARE
Driver Welfare Policy
Working hours, fatigue management and support for the drivers who work with us.
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LEGAL · CUSTOMER SAFETY
Customer Safety and Security
The measures in place before, during and after every journey.
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LEGAL · COMPLAINTS
Complaints Procedure
How to complain, what happens next, and when a complaint reaches TfL.
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LEGAL · LOST PROPERTY
Lost Property Procedure
What happens to an item left in one of our vehicles.
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LEGAL · LICENSING
Licensed Vehicles and Drivers
How we verify that every journey is carried out by a TfL-licensed driver and vehicle.
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Who carries you
Bookings made here are accepted and fulfilled by N1Q LTD, trading as Tawithsa, under its Transport for London private hire operator licence. Every journey is carried out by a TfL-licensed driver in a TfL-licensed vehicle.
N1Q LTD · 77 Fulham Palace Road, London, W6 8JA
info@tawithsa.co.uk · 020 4534 8665