01
Before the Journey
- All bookings are made and confirmed through authorised channels (telephone, email, or website).
- Passengers receive a booking confirmation including the operator’s name (N1Q LTD), booking reference, driver’s first name, TfL licence number, and vehicle registration mark.
- Only TfL-licensed drivers and vehicles are used.
02
During the Journey
- Passengers can contact the operating centre (77 Fulham Palace Road, London, W6 8JA) or the 24/7 helpline at any time during the trip.
- Drivers must display their TfL Private Hire Driver ID badge and behave in line with N1Q LTD’s code of conduct.
- Vehicle safety and insurance checks are carried out regularly, and journeys are logged electronically to allow for traceability.
03
After the Journey
- All journey details are stored securely for a minimum of 12 months in accordance with TfL’s record-keeping requirements.
- Passengers can report feedback or complaints via email (bookings@tawithsa.co.uk) or phone.
- Any safety-related incidents are investigated and, where necessary, reported to TfL’s Taxi and Private Hire team.