01
Notification
If a passenger reports a lost item, or a driver finds property left in a vehicle, it must be reported immediately to the operating centre (77 Fulham Palace Road, London, W6 8JA) or by email at bookings@tawithsa.co.uk.
02
Record Keeping
Each report is logged in the Lost Property Register, including the date, description of the item, passenger/driver details, and action taken.
03
Storage
All items are stored securely at the operating centre for up to 12 months, unless collected sooner by the owner.
04
Return Procedure
Ownership is verified by matching booking details, journey time, and passenger contact information before the item is released.
05
Unclaimed Property
After 12 months, any unclaimed items of no value are safely disposed of, while valuable items may be handed to the local police station in accordance with TfL guidance.
N1Q LTD ensures transparency and accountability in all lost property handling to maintain passenger trust and compliance with TfL requirements.