Equality Policy

Tawithsa is fully committed to promoting equality, diversity and inclusion in all areas of its business operations.

We aim to ensure that all customers, drivers, and employees are treated fairly and with respect, in accordance with the Equality Act 2010 and all associated legislation.

We do not tolerate discrimination, harassment, or victimisation of any kind based on age, disability, gender, marital status, pregnancy, race, religion, belief, sexual orientation, or any other protected characteristic.

Tawithsa will:

• •Provide equal access to our private hire services for all members of the public.
• •Ensure that passengers with disabilities are offered reasonable assistance when booking and during their journey.
• •Require all licensed drivers to accept assistance dogs (guide dogs and hearing dogs) as per legal requirements.
• •Make reasonable adjustments to accommodate passengers with physical or sensory impairments.
• •Ensure that no passenger or employee is treated less favourably because of a protected characteristic.
• •Promote equality and respect through our training and recruitment practices.
• •Investigate and address any complaints relating to discrimination promptly and fairly.

• •The Director holds overall responsibility for ensuring compliance with the Equality Act 2010 and for implementing this policy within the business.
• •All staff and drivers working with Tawithsa are required to understand and adhere to the principles set out in this policy.
• •Any failure to comply may lead to disciplinary or contractual action.

This policy will be reviewed annually or sooner if there are changes in relevant legislation or TfL licensing requirements.

Tawithsa will monitor feedback, complaints, and service quality to ensure that equality and accessibility standards are continuously maintained.

This policy is available to all staff, drivers, and customers on request and will be included in our training materials and company documentation.

Passengers may request a copy of this Equality Policy via email or at our operating centre at 77 Fulham Palace Road, London, W6 8JA.